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Costco battery warranty7/22/2023 ![]() Customers in other countries should contact Customer Support for help.įor our full return policy, see our Return Policy and Warranty. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy.Ĭustomers in the United States can initiate a return with our return tool. To view the return policy for your region, see our Return Policy and Warranty. How do I return my Fitbit device?įor countries that have products available through the store, purchases are covered by our return policy. In my case, the battery died after 27 months so I got a full refund. You then take that form to the returns desk, who will complete the return. Theyll print out a return form and take the battery. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. For those not certain how to return a car battery to Costco (I wasnt sure until lat week), just take it to the tire center and not the returns desk. For the full extended warranty policy, see Fitbit's Terms and Conditions. This is a less competitive price than what other retailers offer. You will receive a 50 percent refund if you bought the battery within 46 to 55 months 40 percent refund if you bought the battery within 56 to 65 months 30 percent refund if bought within 66 to 75 months 20 percent refund if bought within 76 to 86 months 10 percent refund if bought within 86 to 95 months and five percent refund if bought wit. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. A limited 36-month replacement warranty is offered for Costco’s interstate car batteries. Australia customers, click here.Īn extended warranty called the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from. For our full warranty terms and conditions, see our Return Policy and Warranty. If your device is found to be defective within the warranty period, it may be eligible for replacement. The complaint quotes the Federal Trade Commission (FTC) on the meaning of the word “free.What's Fitbit’s return and warranty policy? What's Fitbit's warranty?įor questions and troubleshooting assistance for your Fitbit device, visit our help site. The complaint alleges that the requirement that consumers pay an additional price is “unfair and deceptive trade practices in violation of state consumer protection laws.” It claims it is also a breach of warranty and a violation of the covenant of good faith and fair dealing, and that Costco has been unjustly enriched by the practice. Other customers have reported being charged an additional $25 or more, the complaint says. Skrandel’s “free replacement” was thus priced at $6. When the battery failed after 30 months, Skrandel brought it back for a replacement. ![]() The plaintiff in this case, John Skrandel, bought a car battery with a 36-month warranty for $72.99. The complaint argues that consumers understand a “free replacement to mean “they will receive a replacement battery at no extra cost, or, at the very least, have the purchase price of their Interstate Battery refunded and then be charged for a replacement battery at that same purchase price.” ![]() This means that the consumer does not in fact get the replacement “for free” but must pay the difference in price between the old battery and the new. Unfortunately, according to the complaint, that is not how Costco’s Interstate battery free replacement warranty works: “When a consumer returns his or her defective Interstate Battery to a Costco location for a replacement battery within the prescribed warranted period, he or she is refunded the original purchase price of the Interstate Battery and then charged an increased price for the replacement battery.” When most people see advertising for a free replacement warranty on a battery, they believe that if the battery fails within the warranty period, they will be given a new battery at no charge. The batteries at issue in this case include Interstate car batteries with a 36-month or 42-month Free Replacement warranty, and Interstate golf and marine batteries with 12-month Free Replacement warranties. A Florida Class has also been defined for those who bought the battery at a Costco location in Florida. The Nationwide Class for this action is all persons or entities in the US and its territories who bought an Interstate battery at a Costco and were not given a free replacement batter when their Interstate battery became defective. The complaint for this class action brings suit against Costco Wholesale Corporation, alleging that its “Free Replacement” warranty on the Interstate batteries it sells is deceptive because customers must pay the difference in cost between the old battery and a higher-priced new one. If a company offers you a “free replacement” warranty on an item, most people expect to receive the replacement item for free.
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